Devices cannot connect to Corvina VPN
If you're experiencing difficulties connecting your devices to the Corvina VPN, follow the troubleshooting steps below to identify and resolve common issues.
Preliminary Checks:
- Ensure Necessary Ports Are Open: Verify that the following ports are open on your network: 1194/UDP and 443/TCP. These ports are crucial for establishing a VPN connection.
- Power Cycle the Device: Sometimes, simply restarting your device can resolve connectivity issues. Turn off your device, wait a few moments, then turn it back on.
Common Connectivity Issues and Solutions:
| Error | Checklist |
| VPN Client Failure | Perform a power cycle of the device to refresh its network connections. |
| Server unreachable |
Ensure your credentials are entered correctly. Verify network DNS settings and overall internet connectivity. |
| Failed veryfing Server - Check CA certificate |
Confirm that the device's date and time settings are correct. Review the firewall configuration to ensure it's not blocking the VPN connection. Detailed instructions can be found here. |
| Content not found | Verify the server address is correct. If necessary, re-enter the server address explicitly to ensure accuracy. |
| Server Authentication Failure: please check credentials | Double-check that your VPN credentials are accurate. Credential errors are a common cause of authentication failures. |
| Activation Code Not Registered | Ensure the activation key you're using is correct and has been properly registered. |