Corvina Support Hub

Server verification failed error from the VPN companion app

Written by CORVINA Team | May 31, 2024 10:35:19 AM

This error can be due to obsolete CA lists in your PC.

The following steps show how to fix this issue from a windows PC and using google chrome browser.

  1. Use the browser to download the Root CA certificate:
    1. click on the connection detail icon:
    2. enter certificate details:
    3. select the root certificate - the first one in the hierarchy, for example ISRG Root X1) and click to export to save it to a file:
  2. Install it in the Local Machine windows certificate store:
    1. double click on the downloaded certificate:
    2. install in Local Machine store (the certificate is used by a windows services so it needs to be available at machine level):
    3. click on install certificate and follow the guided procedure making sure to install it in the Trusted Root Certification Authorities store
  3. reboot the machine.